Jr. Systems Administrator

Full Time

In the role of Jr Systems Administrator for the organization, you will be a member of the IT Services Delivery Team which supports Enercon Technologies production IT platforms.

You will be responsible for providing support and maintenance of systems hardware and software and related infrastructure for servers and desktops. Mentor the Enercon Technologies Information Technology team members in the routine operational management of the company’s technology portfolio in the resolution of routine service requests and successfully diagnoses, troubleshoot and ultimately resolve incidents. Lead efforts for routine maintenance of the production environment and either partners with or escalates service issues internally or to external contractors based on an escalation and support framework.

You will support and apply ITIL and ITSM framework in management of service requests and incidents. Where such resolution is beyond the capabilities of this team, you will provide well documented escalation requests for ultimate disposition and once resolved updates knowledge bases sufficient to reduce repetitive service requests in the future.

Functions & Responsibilities

In the role of Jr. Systems Administrator:

  • You will proactively participate in change/incident management solutions; advocate for these protocols across the operations team as needed.
  • You will collaborate with external contractors on projects, changes and implementations when needed.
  • You will maintain personal adherence to professional and confidentiality standards established within the department and in accordance with legal, ethical and internal policies.
  • You will attend meetings as assigned and participate in educational activities to keep enterprise skills current to environment.
  • You will display cooperative behavior and interact positively and effectively with others to promote a team environment.
  • You will be proactive in identifying, reporting and participating in the resolution of any potential or safety issues.
  • You will perform other duties necessary to maintain the overall efficiency and continuity of the department.
  • You will demonstrate professionalism at all times.
  • You will take responsibility for delivering superior value and client service.
  • You will approach opportunities and issues with an optimistic, action-oriented, and solution-based approach.
  • You will be the escalation point for operations IT personnel, technical resource for vendor management and support issues.
  • You will support Microsoft and other platforms across multiple systems.
  • You will provide direction and mentorship to junior personnel on how to diagnose and resolve production environment issues.
  • You will assist other IT Operations team members with user application and end-user computing issues.
  • You will perform daily system monitoring, verifying the integrity and remediation of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • You will participate in internally driven upgrades and supports and assists vendor driven upgrades.
  • You will be responsible for monitoring platforms to identify degraded systems and security issues.
  • You will administer and monitor patching process to ensure timely patching and system stability.
  • You will upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
  • You will participate in ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Develops and maintains concise process documentation related to responsibilities.

Job Requirements

The skills you need to succeed:

  • You must have the ability to learn and willingness to take on more complex tasks.
  • You must have the ability to diligently create and maintain clear and concise documentation.
  • You must have good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face to face.
  • You must have strong interpersonal skills and ability to work well with others.
    You must have strong analytical, evaluative, and problem-solving abilities with ability to multitask.
  • You must have excellent verbal & written communication skills.
  • You must have the ability to clearly relay technical data to non-technical individuals.
  • You must be detail oriented with good follow-up and follow-through.

Educational Requirements

Education and experience of a successful candidate:

  • Bachelor’s degree in related field or equivalent in demonstrable previous experience.
  • Knowledge of MS Active Directory and/or MS Azure AD Premium environment.
  • Knowledge of Exchange and Microsoft 365.
  • Experience with Windows Server roles and features such as DNS, ADFS, DFS, TCP/IP, LDAP, SMTP, SNMP, SSH, SFTP, NTFS Security, Print Server, IIS, RDS, and DHCP.
  • Knowledge of enterprise virtualization solutions; such as VMware technologies.
  • Experience with Windows Server and Active Directory including Local and Group Policy, Security hardening and Remediation.
  • Experience with PowerShell and/or other enterprise operational scripting toolkits.
  • Knowledge of enterprise backup and recovery solutions, Veeam and Zerto
    Experience with Network and TCP/IP routing/sub netting, SAN and NAS connectivity.
  • Operational management experience of enterprise monitoring tools
    Strong analytical and decision-making abilities.
  • Self-directed, autonomous and results oriented individual dedicated to improving the operations environment.
  • Ability to build strong partnerships with business partners, contractors and project teams.
  • Ability to maintain confidentiality

Benefits

  • Enercon Technologies offers a competitive benefits package.