Customer Service Associate for Program Management

Program Management, Full Time

As a Customer Service Associate for Program Management for the organization, your responsibilities will focus primarily on administrative support of the Program Managers and Customer Service through working cross-functionally within Enercon.

Functions & Responsibilities

In the role of Customer Service Associate:

  • You will support the Program Management department with cost estimating, order entry, customer change orders, Return Material Authorizations (RMAs) and product shipment releases.
  • You will develop quotation models for new product opportunities.
  • You will maintain PM team quote status/schedules to support customer commitments.
  • You will monitor customer inventory levels and provide direct fulfillment to maintain contractual inventory limits at customer facilities.
  • You will update and coordinate order status, delivery schedules, etc. with internal Operations Team.
  • You will provide customer service on order status, deliveries, reverse logistics to the customers.
  • You will support program management department projects with cost tracking, phase gate scheduling, phase gate data collection.
  • You will work with engineering to enter customer documentation and updates. This requires creating engineering change requests and job deviations.
  • You will work cross-functionally with manufacturing, materials, engineering to support Enercon and PM department needs.

Job Requirements

The skills you need to succeed:

  • You must have thorough understanding of engineering Bill of Materials (BOM) structures.
  • You must have knowledge and skills in cost estimating and understanding of hierarchal roll-up of BOM cost.
  • You must have the ability to manage multiple priorities supporting department needs.
  • You must have exposure to product development.
  • You must be proficient in the use of MS Office products, ERP & PLM systems.
  • You must have good independent work ethic.
  • You must be well organized.
  • You must have excellent verbal and written communications skills.

Educational Requirements

  • 2 Year Business degree or equivalent experience
  • 2+ years in a manufacturing environment (electronics manufacturing preferred)

Benefits

  • Enercon Technologies offers a competitive benefits package.